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    Privacy Policy

    1. INTRODUCTION Cavoo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.cavoo.com.au or use our services. This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.
    2. INFORMATION WE COLLECT 2.1 Personal Information You Provide We collect personal information that you voluntarily provide to us, including: • Name and contact information (email address, phone number, postal address) • Account login credentials • Payment and billing information • Delivery address and preferences • Information about your pet (breed, age, dietary preferences) • Communications with us (emails, feedback, survey responses) 2.2 Information Automatically Collected When you visit our website, we automatically collect certain information, including: • Device information (IP address, browser type, operating system) • Usage data (pages viewed, time spent on pages, links clicked) • Location data (approximate location based on IP address) • Cookies and similar tracking technologies (see our Cookie Policy) 2.3 Information from Third Parties We may receive information about you from: • Payment processors • Delivery service providers • Marketing and analytics partners • Social media platforms (if you choose to connect your accounts)
    3. HOW WE USE YOUR INFORMATION We use your personal information for the following purposes: 3.1. To provide and manage our services (process orders, manage subscriptions, deliver products) 3.2. To communicate with you (order confirmations, shipping updates, customer support, waitlist notifications) 3.3. To process payments and prevent fraud 3.4. To personalize your experience and recommend products 3.5. To send marketing communications (with your consent) 3.6. To improve our website, products, and services 3.7. To conduct research and analysis 3.8. To comply with legal obligations and enforce our Terms and Conditions
    4. HOW WE SHARE YOUR INFORMATION We may share your personal information with: 4.1. Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers, website hosting, analytics providers) 4.2. Business Partners: Veterinarians or pet health professionals (with your consent) 4.3. Legal Requirements: Government authorities, law enforcement, or other third parties when required by law or to protect our rights 4.4. Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business We do not sell your personal information to third parties for their marketing purposes.
    5. MARKETING COMMUNICATIONS 5.1. We may send you marketing emails about our products, special offers, and updates if you have joined our waitlist or subscribed to our communications. 5.2. You can opt out of marketing emails at any time by: • Clicking the "unsubscribe" link in any marketing email • Updating your communication preferences in your account settings • Contacting us at hello@cavoo.com.au 5.3. Even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.
    6. DATA SECURITY 6.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. 6.2. Our security measures include: • Secure Socket Layer (SSL) encryption for data transmission • Encrypted storage of sensitive information • Regular security audits and updates • Limited access to personal information by authorized personnel only 6.3. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
    7. DATA RETENTION 7.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. 7.2. When we no longer need your information, we will securely delete or anonymize it. 7.3. Typical retention periods: • Account information: Until you request deletion or 7 years after account closure • Transaction records: 7 years (as required by Australian tax law) • Marketing preferences: Until you unsubscribe
    8. YOUR RIGHTS AND CHOICES Under the Australian Privacy Principles, you have the right to: 8.1. Access: Request access to the personal information we hold about you 8.2. Correction: Request correction of inaccurate or incomplete information 8.3. Deletion: Request deletion of your personal information (subject to legal obligations) 8.4. Restriction: Request restriction of processing in certain circumstances 8.5. Opt-out: Opt out of marketing communications at any time To exercise these rights, contact us at hello@cavoo.com.au. We will respond to your request within 30 days.
    9. COOKIES AND TRACKING TECHNOLOGIES We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.
    10. THIRD-PARTY WEBSITES Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
    11. CHILDREN'S PRIVACY Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
    12. INTERNATIONAL DATA TRANSFERS 12.1. Your personal information may be transferred to and stored on servers located outside Australia, including in the United States and other countries where our service providers operate. 12.2. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.
    13. CHANGES TO THIS PRIVACY POLICY 13.1. We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. 13.2. Material changes will be notified to you via email or a prominent notice on our website. 13.3. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
    14. COMPLAINTS AND DISPUTES 14.1. If you have a complaint about how we handle your personal information, please contact us at hello@cavoo.com.au 14.2. We will investigate your complaint and respond within 30 days. 14.3. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992 Email: enquiries@oaic.gov.au
    15. CONTACT US If you have any questions about this Privacy Policy or our privacy practices, please contact us: Email: hello@cavoo.com.au Website: www.cavoo.com.au