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    TERMS AND CONDITIONS Cavoo Last Updated: 27 October 2025

    1. INTRODUCTION Welcome to Cavoo! These Terms and Conditions ("Terms") govern your access to and use of the Cavoo website at www.cavoo.com.au ("Website") and our services, including our waitlist registration and future product purchases. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our ABN [TO BE COMPLETED] ("we", "us", or "our").
    2. DEFINITIONS "Product" means Cavoo premium dog food formulated specifically for Cavoodles. "Services" means the waitlist registration, product ordering, subscription management, and related services we provide. "Customer", "you", or "your" means the person or entity accessing or using our Website or Services.
    3. WAITLIST REGISTRATION 3.1. By joining our waitlist, you agree to receive email communications from Cavoo regarding product launch information, exclusive offers, and updates. 3.2. Waitlist registration does not create any obligation to purchase our Products. 3.3. Founding member discounts and benefits are subject to availability and may be limited to the first 500 registrations or other limits as determined by us. 3.4. You may unsubscribe from our waitlist communications at any time by clicking the unsubscribe link in our emails or contacting us at hello@cavoo.com.au
    4. PRODUCT ORDERS AND PAYMENT 4.1. All Product orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason. 4.2. Prices for Products are as displayed on the Website at the time of order and are in Australian Dollars (AUD) inclusive of GST where applicable. 4.3. We accept payment via credit card, debit card, and other payment methods as displayed during checkout. 4.4. Payment is required at the time of order unless otherwise agreed in writing.
    5. SUBSCRIPTION SERVICES 5.1. You may choose to subscribe to regular Product deliveries at a frequency you select. 5.2. Subscriptions automatically renew at the selected interval until cancelled by you. 5.3. You may pause, modify, or cancel your subscription at any time through your account dashboard or by contacting us at hello@cavoo.com.au 5.4. Changes to subscription frequency or cancellations must be made at least 48 hours before the next scheduled delivery to avoid being charged. 5.5. We reserve the right to adjust subscription pricing with 30 days' notice to subscribers.
    6. DELIVERY 6.1. We deliver to all Australian states and territories. 6.2. Delivery times are estimates only. Typical delivery is 3-5 business days for metropolitan areas and 5-7 business days for regional areas. 6.3. Delivery fees, if applicable, will be displayed at checkout. 6.4. You are responsible for providing accurate delivery information. We are not liable for non-delivery due to incorrect address details. 6.5. Risk of loss and title for Products passes to you upon delivery to the carrier.
    7. RETURNS, REFUNDS AND MONEY-BACK GUARANTEE 7.1. We offer a 100% satisfaction guarantee. If your dog does not love our Product within 30 days of purchase, contact us for a full refund. 7.2. To request a refund, contact us at hello@cavoo.com.au with your order number and reason for return. 7.3. Refunds will be processed to the original payment method within 5-10 business days of approval. 7.4. Our money-back guarantee is subject to the Australian Consumer Law and does not affect your statutory rights.
    8. AUSTRALIAN CONSUMER LAW 8.1. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. 8.2. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.
    9. PRODUCT INFORMATION AND VETERINARY ADVICE 9.1. All Product information, including nutritional content and benefits, is provided in good faith but is not a substitute for professional veterinary advice. 9.2. Always consult with your veterinarian before making changes to your dog's diet, especially if your dog has existing health conditions or dietary restrictions. 9.3. Individual results may vary. Product benefits described on our Website are typical but not guaranteed for every dog.
    10. INTELLECTUAL PROPERTY 10.1. All content on the Website, including text, graphics, logos, images, and software, is the property of Cavoo or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws. 10.2. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.
    11. USER CONDUCT You agree not to: 11.1. Use the Website for any unlawful purpose or in violation of these Terms; 11.2. Interfere with or disrupt the Website or servers connected to the Website; 11.3. Attempt to gain unauthorized access to any portion of the Website; 11.4. Use automated means to access the Website without our permission; 11.5. Transmit viruses, malware, or other harmful code.
    12. LIMITATION OF LIABILITY 12.1. To the fullest extent permitted by law, Cavoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Products. 12.2. Our total liability for any claim arising from these Terms or your use of our Services shall not exceed the amount you paid for Products in the 12 months prior to the claim. 12.3. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
    13. PRIVACY Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
    14. CHANGES TO THESE TERMS 14.1. We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. 14.2. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
    15. GOVERNING LAW AND JURISDICTION 15.1. These Terms are governed by the laws of Victoria, Australia. 15.2. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
    16. CONTACT INFORMATION If you have any questions about these Terms, please contact us: Email: hello@cavoo.com.au Website: www.cavoo.com.au Address:
    17. SEVERABILITY If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
    18. ENTIRE AGREEMENT These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Cavoo regarding your use of the Website and Services.